- Identifies completed jobs ready for review request
- Sends or drafts approved review asks
- Watches review alerts
- Prepares public response drafts
- Routes low-score feedback for recovery
Work we can take on
Turn completed work into reviews and recovery tasks without pestering customers.
CapacityBench helps service teams request reviews at the right moment, spot unhappy customers early, draft responses, and route sensitive recovery to people.
Workflow pilots start from $750/month. Prove one recurring job, then move into a managed AI employee from $1,500/month.
What changes
The routine work gets handled. Your team gets the clean handoff.
This page is the simple version: what comes off the team's plate, what they get back, and where people still make the calls that matter.
- Review request
- Response draft
- Recovery task
- Weekly reputation dashboard
- One-star responses
- Refunds
- Damage or safety claims
- Public apology language
- Repeat complaint patterns
- Customer sentiment data is unavailable
- The team has no approved response tone
- Most jobs involve sensitive complaints
- No one can own recovery tasks
Why it is safe to start small
Start with the repeatable work. Keep judgment with people.
The first version is deliberately narrow. It clears routine follow-up, prepares clean summaries, and brings the judgment calls back to the right person.
Review requests sentPositive review conversionLow-score recovery tasksResponse drafts prepared
First 30 days
A practical start, not a transformation project.
We start with the smallest useful version, prove whether it moves the work, and only expand when the first role is earning its keep.
Define review timing
Map completed-work triggers, approved request language, recovery thresholds and response approval rules.
Start with reviewed requests
Prepare review requests and response drafts while people approve tone and escalation decisions.
Run the routine loop
Let approved review asks and alert summaries run while sensitive replies stay reviewed.
Measure reputation movement
Review requests sent, conversion, low-score recovery speed and themes to fix upstream.
Example result
Completed install marked positive. Review request drafted for 2 hours after job completion. Customer score 9/10. If no response in 48 hours, one polite follow-up only. Complaint keyword alerts remain human-reviewed.
More review requests sent after good experiences and more unhappy customers recovered before public escalation.
The pilot is judged against movement in this metric, not against whether the AI looks impressive.
People still approve the calls that matter.
- One-star responses
- Refunds
- Damage or safety claims
- Public apology language
- Review request coverage
- Review conversion
- Low-score alerts routed quickly
- Recurring service issues surfaced
- Support inbox triage
- Appointment confirmation
- Weekly reputation brief
- Customer update employee
Check this workflow
Send the rough version. We will tell you if this is the right first AI employee.
Use this when the work shows up every week, has a clear owner, and is costing the team time.